What’s the benefit of purchasing on the Match Market?

When you shop in our official Webshop, you’ll unlock special offers, exclusive bundles, and even free rewards, just our way of saying ...

If I buy something from the Match Market, will it show up in my game?

Yes! Purchases made on the Match Market will be added to your game account, as long as you're logged in with the same Customer ID....

I didn’t receive my purchase. What should I do?

Don’t worry! If your purchase doesn’t show up within 48 hours, please reach out to our support team at [email protected] Be...

Where can I find my purchase receipt?

You’ll receive your receipt to the email that was used at checkout. Not sure where to look? Click here for help.

How are purchases processed on the Match Market?

We partner with Xsolla to process all payments safely and smoothly. Click here to learn more.

Where can I find my Customer ID?

Open your game and tap the cogwheel icon ⚙️ to access Settings.Look at the bottom-left corner of the Settings pop-up and you'll see your Cus...

I made a purchase for the wrong account. What should I do?

In-game items and currency can’t be transferred between different accounts, so it’s important to always double-check your Customer ID before...

My child made an in-game purchase by accident - can I get a refund?

We understand these things can happen! Please reach out to our support team, and our dedicated team will be happy to help you.